Transformational Leader
I am a versatile Transformation Leader with over 15 years of project management, and customer satisfaction experience. I am currently the CMA’s Business Services lead and responsible for a Project and Business Analysis team with 8 direct reports. I am also lead the Customer Service team which includes 10 individuals who deal with all first line IT and Business solution complaints. I have delivered several transformation and infrastructure upgrade projects and work equally well with technical colleagues and non-technical senior stakeholders. I enjoy the problem solving delivering multi discipline projects/change programmes for organisations facing very tight timescales. I am a member of the Institute of Risk Management and specialise in risk-based project management methodologies.